JavaScript
With 2 years experience working as Helpdesk Technician, I started to notice a lot of tedious and unproductive steps that agents did every day during their shift. This included clicking, scrolling, opening new tabs and other. So I wanted to eliminate that.
While my first app MejloMlat tried something simmilar, I needed to find a way to make it more accessible so agents don't have to install every time they change computers. Knowing that all of us are logged in using our Google accounts, I decided to try and build a new Chrome extension that can be installed in only a few clicks.
The basic principle is this: script is executed depending on the web pages the browser visits. It mostly uses DOM manipulation to change the look of the page by inserting extra elements or presenting it in more user-friendly way. It also uses autocomplete and input checking where needed.
The extension is now used by majority of Helpdesk (Fig.1) , and agents give valuable feedback that helps me improve the extension. My goal is to make it even more robust by integrating it with more apps and to provide richer features.
UPDATE : I stopped updating the version on chrome web store because approval wait time is too long so I just update it on GitHub and alert everybody when a new version is avaliable.
VIEW SOURCE CODE